Standard Resume For Fred Wilhelm

OBJECTIVE

I am seeking a position with a dependable company by offering over 30 years of experience in all aspects of the computer industry from the support floor and fieldwork to management and ownership of storefront point of sale.

QUALIFICATIONS

  • Associates of Applied Business in Information Technology / Computer Support with 30+ Years in IT.
  • I have expert knowledge in most network hardware devices, both wired and wireless.
  • I have expert knowledge of most operating systems in the last 30 years.
  • I have expert knowledge in programming languages; HTML, CSS, PowerShell, Visual Basic for Applications, SQL, and PHP.
  • I have a working knowledge of programming languages; C#, JavaScript, and VBScript.
  • I have a working knowledge of command-line languages; 4DOS, DOS batch, Windows batch, Linux bash.

PROFESSIONAL EXPERIENCE

Software Service Engineer / ETL Developer

Encore Technology GroupGreenville, SC.Jan 2017 - March 2020
Encore Technology developed a Single Sign-On solution for K-12 schools called Enboard. They recently sold off their software solutions division to Identity Automation. My job was ETL Developer, tasked with pulling all user data from various Human Resource Management Systems (HRIS) and Student Resource Management Systems (SIS). I would then perform advanced ETL operations to transform that data to pass through MIM and into Active Directory. Unfortunately, Encore sold Enboard to Identity Automation and only took the top three senior developers and engineers. I was number five on the seniority list.

DUTIES

  • SQL ETL Developer
  • Lead Project Engineer
  • IAM Support Engineer
  • Documentation Writer
  • SQL ETL Developer
  • IAM Support Engineer
  • Lead Project Engineer
  • Documentation Writer
  • MIM Support Engineer
  • SQL Server Administrator
  • SQL SSIS Developer
  • C# Developer
  • Team Trainer
  • Cloud Services Engineer (Azure)

Network Administrator III / Tier3 IAM Support Engineer

AtosMason, OH.February 2014 - January 2017
Atos was on contract with Microsoft to provide on-call 27/7 support Identity Access Management and Active Directory Tier3 support worldwide from a 5-person team. The 5-person team was spread, remotely across the country with two of us in the Mason office and 3 in Seattle on the Microsoft campus.
  • Silos included:
    • Certificate Services:
      • Virtual Smartcards
      • Physical Smartcards
      • S/MIME Encryption Certificates
      • SSL Certificate Administration
      • Phone Authentication
      • Identity Rights Management (IRM was the precursor of Azure Rights Management)
    • Identity Rights:
      • GPO Administration creation, modifications, and troubleshooting.
      • Temporary Administration Rights
      • OU Administration
    • Identity Access Management:
      • General Account administration tier-3 support
      • General group administration, creation, modification, and troubleshooting
      • Restore Deleted Objects
      • ForeFront Identity Manager (FIM/MIM) Programmatic Access
      • Federation Services and Claims and Realm Certificates

DUTIES

  • IAM Support Administrator
  • Certificate Services Administrator
  • 24/7 On-Call Support
  • Documentation Writing
  • SQL Data Analyst
  • Application Developer

IT Systems Administrator

Carmichael / Bridgeport EquipmentGallipolis, OH.October 2010 - May 2013
Carmichael Farm Equipment was a John Deere dealer in Southeast Ohio. They had three stores in Ohio, West Virginia, and Kentucky. I was the lone IT specialist and ran internal support for all IT devices. Carmichael sold their dealership to Bridgeport Equipment, which added four more store locations around the area. After the merger, I remained the lone Systems Administrator responsible for reconfiguring VPN access to all seven stores and reconfigured all network devices.

DUTIES

  • System Administrator
  • SQL ETL Lead Engineer
  • System Analysis and Design
  • SQL Server Administrator
  • Application Developer
  • Technical Lead

IT Systems Administrator

Consolidated SecurityGallipolis, OH.April 2007 - September 2010
This company specialized in the installation, support, and end-user training of residential and commercial monitored fire, safety, and security systems, including wired, wireless, and closed-circuit video monitoring. They also installed, supported, programmed, and trained end-users on keyless entry systems for government, commercial and residential applications. They also did the installation, maintenance, and end-user training of residential and commercial Satellite TV systems as well as off-site data storage and IT disaster recovery solutions.

DUTIES

  • System Administrator
  • Technical Expert
  • System Analysis and Design
  • SQL Server Administrator
  • Application Developer
  • Management

Student Laborer

University of Rio GrandeRio Grande, OH.January 2005 - May 2007
While earning my degree, I worked for the university in their IT department, which serviced all students, staff, and faculty. The department was responsible for the daily operation and management of all network equipment and cabling, all staff and faculty computers, office printers and scanners, and student BYODs. They also provided troubleshooting and repair of IBM and Apple-based PCs, including end-user support and training on Microsoft Office applications on Windows 95 to Windows XP.

DUTIES

  • Tech Support Engineer
  • System Deployment Engineer
  • Device Imaging Engineer
  • Cabling Engineer
  • Printer Support

Owner / Operator

Buckeye ComputersRio Grande, OHFebruary 1999 - January 2005
I provided professional quality computer sales and service to rural southeastern Ohio by offering affordable custom-built IBM based desktop computers.

DUTIES

  • Hardware Sales and Support
  • Software Sales, Training and Support
  • Web Designer
  • System Analysis and Design
  • Operations Manager
  • Contract Negotiator
  • Marketing
  • Cabling Engineer
  • SQL Server Administrator
  • Application Developer

Computer Programs Specialist

JC Penney Catalog Fulfillment CenterColumbus, OH. May 1997 - February 1999
A distribution and fulfillment center where I served on the maintenance team as a “Computer Systems Specialist.” The service manager was a frequent customer of mine at Incredible Universe. He approached me after hearing about the imminent closure of the Incredible Universe and created the “Computer Programs Specialist” position specifically for me.

DUTIES

  • Hardware Support
  • Software Support
  • Cabling Engineer
  • Preventative Maintenance

Technical Support Manager

Incredible UniverseHillard, OH1994 - 1997
Incredible Universe was a chain of consumer electronics stores owned by the Tandy Corp. A typical Incredible Universe was 185,000 square feet of sales floor and warehouse, stocking around 85,000 items. I started as a Tech Support Engineer, but after two months, I was lucky enough to be in the right place at the right time. My manager had to leave, and instead of hiring a new manager, I proved my worth by subbing in for him for a few weeks, and they promoted me full-time Tech Support Manager.

DUTIES

  • PC Service and Repair
  • Customer Service
  • Inventory Management
  • Management

EDUCATION

Associates of Applied Science in Information Technology

Rio Grande Community CollegeRio Grande, Ohio2007

Classes

MS Office/Internet I, II
Visual Basic
DMBS Concepts
Database Communication
System Analysis and Design
Microcomputer Hardware
E-Business
Database Administration
Multimedia Production
Web Development
Local Area Networks

Honors & Awards

ΦΘΚ - Phi Theta Kappa Honor Society
Dean's List Spring 2005, Fall 2005, Spring 2006

Activities and Clubs

Sound Technician for the Show Choir.
Sound and Lighting Theater Technician
Social Media Club Photographer

GPA 3.734

Machinist Certification

Eastland Career CenterColumbus, OH.1990
Certification in Machine Shop I & II

HVAC Certification

MTA School of HVACWhitehall, OH.1988
Certification in HVAC

Diploma

Whitehall YearlingWhitehall, Ohio1986
  • Member of the Audio Visual Team
  • Sound Technician for the Show Choir, Dance Team and general assembly functions.
  • Morning announcement radio team
  • Yearbook Photographer
  • Computer Club
  • Sound and Lighting Theater Technician

CONCLUSION

I am an extremely dedicated and loyal individual that takes pride in a job well done. I feel that the best way to lead is by example and sharing my knowledge with my team-mates. I believe in treating everyone with respect and honesty, no matter where their position is on the totem pole.

I am honest and trustworthy and believe that by taking responsibility for my mistakes, I become more influential and better respected among my co-workers and team-mates. I don’t make many mistakes, but when I do, I learn from them and build the knowledge not to make it again.

I take pride in my ability to learn new technologies quickly, and I never back down from a challenging task or project.

I am an independent worker that understands that every single task is critical to the fluid operation of all systems and deserves nothing but 100% dedication. I know what needs to be done, and I can be counted on to get the task done promptly and on time.

I love the technology field and love the fact that it is ever-changing. I understand that to remain competitive, I need always to keep my eyes and ears open for any new learning opportunities.